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Is it Time to Leave? Brock Henderson
[January 5, 2008] It seemed like a good idea when you expanded into that small community a year or so ago. Although you have a few customers, are they enough to justify staying there? What do you do? How do you decide?
ISP  Marketing

A Sea Change in IPTV? Gerry Blackwell
[December 31, 2008] Video on demand: it's just an add-on to linear TV—right? A nice extra, but not absolutely essential to your IPTV strategy.
ISP  Technology

Intrusion Detection Systems: Sourcefire Jeff Goldman
[December 31, 2008] Sourcefire's enterprise threat management solution, based on the open source Snort IDS, continues to add functionality, from support for virtualization to real time user awareness.
Intrusion Detection Systems Directory  Quick Reference Chart

Keep a watchful eye: Ipswitch WhatsUp Gold
Part 4: Plug-ins Lisa Phifer
[December 30, 2008] Here in part 4, we take a look at WhatsUp Gold's new plug-in modules—WhatsConnected, NetFlow Monitor, and VoIP Monitor.
ISP  Equipment

Keep a watchful eye: Ipswitch WhatsUp Gold
Part 3: Web Reports Lisa Phifer
[December 29, 2008] Here in part 3 of our review, we use the WhatsUp Gold web interface to review device status, generate historical reports, and eyeball real-time performance graphs.
ISP  Equipment

Keep a watchful eye: Ipswitch WhatsUp Gold
Part 2: Network Monitoring Lisa Phifer
[December 24, 2008] In part 2 of our WhatsUp Gold v12.3.1 review, we use discovery results to monitor systems and services, using state changes to trigger notifications and auto-responses.
ISP  Equipment

Outsourced Customer Support Directory: TMone Jeff Goldman
[December 24, 2008] TMone offers a broad range of services, including everything from inbound and outbound calling to marketing lists and database processing.
Outsourced Customer Support Directory  Quick Reference Chart

Keep a watchful eye: Ipswitch WhatsUp Gold
Part 1: Network Discovery Lisa Phifer
[December 23, 2008] Version 12.3.1 of this popular Windows-based network discovery and monitoring platform expands real-time monitoring capabilities and plug-in visibility.
ISP  Equipment

Rewarding Good Employees When Upward Mobility Doesn't Exist Brock Henderson
[December 22, 2008] What happens when your best salesperson or technician wants to move up and there's no room? Is it inevitable that you'll lose some of your best people? No! There are methods of giving someone a "promotion" when there's nowhere to be promoted to!
ISP  Marketing

It's Time to Learn About Xbox Live Alex Goldman
[December 19, 2008] On or shortly after Christmas Day, many of your customers will be plugging into this service.
ISP  Business

ISP-Planet's Book List Alex Goldman
[December 18, 2008] We've recommended many books over the years and published excerpts from others. Here's a list of the best.
ISP  Business

Outsourced Customer Support Directory: SEI Jeff Goldman
[December 17, 2008] While SEI serves corporations like McDonald's and Steak n Shake, the company is open to working with clients of all sizes—and in a wide range of industries.
Outsourced Customer Support Directory  Quick Reference Chart

Bit Torrent and Oversi Collaborate Alex Goldman
[December 16, 2008] The new product adds network management to a competitive line of routers that's engineered in the USA and priced lower than much of the competition.
ISP  Equipment

ADTRAN's n-Command MSP Alex Goldman
[December 15, 2008] The new product adds network management to a competitive line of routers that's engineered in the USA and priced lower than much of the competition.
ISP  Equipment

ISPCON: How to Build Successful Channel Partnerships Alex Goldman
[December 12, 2008] ISPCON brought together ISPs and some key channel builders in this very successful session.
ISP  Business

Moto IPTV Gerry Blackwell
[December 11, 2008] Size matters. Don't let anyone tell you different. Experience too. Good software doesn't hurt either.
ISP  Technology

Wireless Equipment Manufacturer Directory: Vecima Networks Jeff Goldman
[December 10, 2008] The company's roots in the cable industry have led to a wide range of wireless product offerings.
ISP  Fixed Wireless

Xangati Releases Application Management 2.0 Alex Goldman
[December 9, 2008] The new product helps track network problems and solve help desk issues better than ever before.
ISP  Equipment

ISPCON: Taking Advantage of Video Alex Goldman
[December 8, 2008] While most network operators are deciding how to allocate scarce bandwidth between customers, Cogent's founder and president, Dave Schaeffer, says that video is an opportunity, not a threat.
ISP  Business

VoIP Ranking by Subscriber: Q3 2008 Alex Goldman
[December 5, 2008] Digital phone continues to advance, but subscriber data on some key players is still unavailable.
ISP  Market Research

Subscriber Values: Q3 2008 Alex Goldman
[December 4, 2008] Business customers remain more valuable than residential, as competition in residential service decreases.
ISP  Market Research

Wireless Equipment Manufacturer Directory: Laird Technologies Jeff Goldman
[December 3, 2008] Having acquired Cushcraft, Pacific Wireless, Antenex, AeroComm, and Centurion Wireless (among others), Laird Technologies now boasts a product line with over 12,000 different SKUs of antennas.
ISP  Fixed Wireless

Top 23 U.S. ISPs by Subscriber: Q3 2008 Alex Goldman
[December 2, 2008] The ISP industry had been in half a year of recession as of September 30, 2008. The big companies are essentially seeing zero growth.
ISP  Market Research

At ISPCON, National Broadband Policy: Pro and Con Arguments Alex Goldman
[December 1, 2008] Everyone agrees that the U.S. is not doing as well as it should, but few agree on how to solve the problem.
ISP  Politics

ISPCON: Manage Your Network Alex Goldman
[November 26, 2008] I asked Rick Harnish to present at ISPCON because his OSS is the best I've seen.
ISP  Fixed Wireless